Services
Citizen Engagement (WhatsApp, IVR & Multilingual)
Vernacular chat, voice and notification channels for schemes, grievances and outreach.
What we do
We facilitate citizen engagement channels over messaging, voice and web, in local languages, so institutions can inform, serve and hear from the people they serve.
How we do it
We build multilingual chat, IVR voice and notification flows integrated with institutional systems, enabling scheme information, grievance intake, status updates and outreach at scale.
Where it helps
This is most relevant for government programs and public services that must reach large, diverse populations, including those without apps or English.
Typical outcomes
Institutions reach citizens in their own language, capture grievances directly, improve outreach, and strengthen trust through responsive communication.
Let’s Build the Next Transformation Program
KKD partners with governments, institutions and mission-driven organizations to design and implement digital platforms that improve visibility, coordination and decision-making.
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